Reporting to the Test Site
Your GACE computer-based testing (CBT) confirmation lists your test selection, test date, testing time, and test center. Please report to the test center 30 minutes before your scheduled testing time. On the day of the test, you may wish to dress comfortably in layers. This will allow you to adjust for the temperature at the test center, which may vary and may not be under the control of the test administrators. Please wear soft-soled shoes to help maintain a quiet testing environment. See "What to Bring to the Test Site for Computer-Based Testing" and "Test Site Rules" for more information.
Late Arrival Policy
It is essential that you report for your test appointment no later than the testing time indicated on your CBT confirmation. If you arrive more than 15 minutes late to a test appointment, you may not be admitted. If you arrive late and are not admitted, you will be considered absent and will not receive a refund or credit of any kind. You will need to register and pay again to test on a future date.
If you are absent from a test from which you did not properly withdraw (see "Changing Your Registration for Computer-Based Testing"), you will not be entitled to any refund. You will need to register and pay again to test on a future date.
Emergency circumstances. If you are absent from a test administration because of an emergency circumstance (illness, injury, hospitalization, or death in the immediate family), you may be eligible to receive a fee voucher that you may use to register for a future test date. To request a voucher, you must mail or fax to Evaluation Systems a letter describing the emergency situation. Include written documentation, such as a letter signed by a professional licensed to diagnose or treat the emergency condition (e.g., physician), on that person's professional letterhead, or a dated newspaper obituary. The letter and required documentation must be received at Evaluation Systems within 30 calendar days after the missed test appointment.
A response to your request will be sent by U.S. mail within two weeks after the missed test appointment, or two weeks after your request is received. If your request for a fee voucher is granted, the fee voucher you receive will be in the amount of the test fee(s), registration processing fee, and computer-based testing fee you paid for the missed test appointment.
Test Cancellation Policy
In the event that it becomes necessary to close a test center due to severe weather conditions or a natural disaster (e.g., flood, fire), Pearson VUE will notify examinees by telephone and/or e-mail and will contact you to reschedule your test appointment.
If you miss a test appointment that has not been officially canceled due to a test center closing, you will be considered absent and will not receive a refund or credit of any kind. Contact the test center if you have any concerns or questions on the day of the test.
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